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IF THERE ARE ANY QUALITY PROBLEMS FOUND DURING THE WARRANTY PERIOD
For products bought from vaporlax.com, you need to provide the order number, and a photo or a video showing the defects of the product to our customer service team: firstname.lastname@example.org. If it passed the genuine check, and it is confirmed that the damage is caused by non-human factors, you will be given a free replacement product.
For products bought from other retail stores, we recommend you seek help where you purchased it. If the store is unable to provide any assistance or after-sales service, you can turn to us for help. This requires providing the product's security code which can be found on the packaging, and a photo or a video showing the defects of the product to our customer service team: email@example.com.If it passed the genuine check, and it is confirmed that the damage is caused by non-human factors, you will be given a free replacement product.
We won't charge you for your first replacement product, but please understand that we need to charge shipping fees for your second replacement product of the same original device, and in case there is a third replacement request, we can only offer you a 50% off discount for the particular product.
Since your order will be handed over to the logistics courier company within 2 days after payment confirmed, you can always make an unconditional full refund request within 24 hours after payment, and the refund will be completed within 3 working days.
If a refund is requested 24 or more hours after the payment, we'll have to make a refund according to the specific situation: it can be refunded if the parcel can be returned to our warehouse. If the parcel is already in transit, you will need to send the parcel back to us when it arrives at the destination. (Not recommended, the cost of sending overseas parcels is extremely expensive, and the cost is borne by yourself). The refund will be made after you send it back.
The parcels are sent from China (US orders may be shipped from the US warehouse). It generally takes 20 to 30 days to deliver. If the parcel does not arrive at the destination after 60 calendar days from the payment, we will make a full refund. (Parcel tracking website: www.17track.net or official website of the specific shipping company)
When your order is received, if you get the wrong product, or the product is damaged due to logistics reasons, you can always contact our customer service team at firstname.lastname@example.org to request a refund or demand a resend. We may need you to provide pictures or videos for proof.
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