We'll do what we could to update the shipping method. Your satisfaction is what we pursuit of. please feel free to contact us


Where's my order ship from? And how long it takes?

All Vaporlax orders from USA would be shipped from the California to other American locations. Depends on the receiver address, the delivery would take 3 business days. Express delivery cannot reach the following places: Alaska, Puerto Rico, Armed Forces of the Americas, Armed Forces of Europe, Armed Forces of the Pacific. Orders from other countries except from US would be shipped from Shenzhen, China. And it usually take 7 business days for delivery. Customers can choose faster shipping method, but it'll cost more for the delivery.

What should I do if I was asked for custom clearance?

When we receive an order, we'll try our best to make the delivery go smooth. But if the package was stuck in the custom, we're afraid that you'll have to claim for clearance.

All duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. We are not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties.

All buyers must be aware of the importation laws for their country, we are not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items.

Why you don't ship to my country?

Our team is doing the best to expand the shipping area. If you were unable to order from your location, the reason would be either vaping is illegal in your country, or there's no carrier offers the shipping service from our warehouse to your country.

We ship to those countries:
(International Shipping Free Over $130)

North America
Canada, USA

Denmark, Ukraine, Armenian, Bulgaria, Croatia, Iceland, Lichtenstein, Hungary, northern Macedonian, Luxembourg, San Marino, Serbia, Cyprus, Oran islands, Andorra, Bouvet, Greece, Germany, Italy, Latvian, Norway, Czech Republic, Moldova, Monaco, Slovakia, Slovenia, Svalbard and Jan Mayan, Guernsey, Greenland, Georgia, Vatican, Belgium, France, Faroe Islands, Poland, Bosnia and Herzegovina, Jersey, Ireland, Sweden, Switzerland, Guadeloupe, reunion, Belarus, gibraltarian, Kosovo, Lithuania, Romania, Finland, United Kingdom, Netherlands, Portugal, Spain, Albania, Isle of man, Mayotte, Maltese, Montenegro,

South America
Uruguay, Ecuador, Colombia, Guyana, Venezuela, Paraguay, Brazil, Chile, French Guiana, Bolivia, Falklands, Peru, Suriname, Netherlands Caribbean, Netherlands Antilles, Argentina,

Bhutan, Macao, China, Hong Kong, Uzbekistan, Yemen, Russia, Indonesia, Taiwan, Kyrgyzstan, Kazakhstan, Turkmenistan, Christmas Island, Tajikistan, Palestinian territory, Brunei, Sri Lanka, Cocos Islands, Laos, British Indian Ocean Territory, Mongolia, Vietnam, Azerbaijan, Afghanistan, Oman, Maldives, Malaysia,

East Timor, Tuvalu, Kiribati, Papua New Guinea, Cook Islands, Solomon Islands, Finland, Fiji, New Caledonia, New Zealand, Tonga, French Polynesia, Australia, Nauru, Wallis and Futuna, Vanuatu, Pitcairn islands, Niue, Samoa, Norfolk Island,

The Central African Republic, Uganda, Chad, Cape Verde, Gambia, Guinea, Guinea Bissau, Congo (cloth), Congo (gold), Libya, Liberia, Garner, Gabon, southern Sultan, South Africa, Botswana, Rwanda, Eritrea, Djibouti, Djibouti, Sao Tome and Principe, St. Helena, Djibouti, Djibouti, Sierra Leone, Seychelles, Togo, Angola, Nigeria, Niger, Burkina Faso, Burundi, Morocco, Swaziland, Mauritania, Mauritius, Zimbabwe, Comoros, Cote d'Ivoire, Tunisia, Somalia, Namibia, Namibia, West, Sahara, Mali,

Central America
Belize, Guatemalan, Costa Rica, Saint Lucia, Saint Kitts and Nevis, Saint barthelemie, Saint Vincent and the Grenadines, Saint Pierre and Miquelon Islands, Dominica, the Dominican Republic, Anguilla, Antigua and Barbuda, Nicaragua, Bahamas, Barbados, Panama, Curacao, the Cayman Islands, Grenada, Saint Martin, France, Honduras, Haiti, Jamaica, Turks and Caicos Islands, Trinidad and Tobago, Bermuda, small islands outside the United States, British Virgin Islands, Netherlands Saint Martin, El Salvador, Montserrat, Aruba, Martinique,

Can't find my questions?

If you still got question, we suggest you to visit our FAQ page first to see if you can find the answer there.

Or you can always write to our customer service team via

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