During the last months Vaporlax have suffered some delivery problems and we are well aware of its problems and we apologize for this, as many companies we too suffer problems related to the covid19 health crisis. Many of you have told us about certain delivery problems, we are well aware of this and that is why we have improved our delivery service and made changes related to the delivery of our products to all our customers.
The delivery is split in two parts, we have set up two new warehouses, one in the USA for the American market to reduce the delivery time in America and the other warehouses in Asia to respond to all orders outside of North America.
Free and express shipping for USA* in 3-6 days
With the improvements made in our U.S. warehouse, the speed of delivery will be greatly improved the express delivery will take 2 to 3 business days to receive your package, *and for all orders over $49.00 the delivery is free. According to the days of the order the variation of delivery may vary between 2 to 5 days depending on the mode of delivery.
This adjustment is coupled with the maintenance of our warehouse, we already improved our shipping system. the eastern coast of the United States is continued shipments for now (recovery), and the* East Coast logistics has been adjusted to achieve the best user experience. Here is the list of the states concerned: (NS PE NB ME NH NY MA PA MD DE VA NC SC GA FL KY WV MI VA)
The interruption concerns only the express delivery, however if you live in one of these states you can still order on the world version of our shops, you will receive your package within 5-12 days days. *You can also go through our resellers who sell our products.
For the rest of the world, shipping in 5-12 days
We have also improved worldwide delivery with a range of new transport systems to improve the speed of delivery. Orders will be delivered within 5 to 12 days after shipping (the delay depends on the country you live in and on the customs system in place on your territory). As in the United States, you can enjoy free shipping on orders over $130!
We will continue to improve our delivery service and sign up new partnerships with new couriers to deliver even faster around the world. We are well aware that a long delivery time can be frustrating and just like you we can be just as annoying when our orders arrive late. Because in addition to this frustration, you can't enjoy your pod and enjoy your puff.
A last point concerning the epedimy, in some areas of the world the epedimy touches more or less important sectors, which has an impact on the deliveries according to the retristion. We are sorry for the logistic problems, we are trying to find the best agents who can meet the delivery times during this period of crisis. Please take care of yourself and don't forget to always enjoy your puff.
Certain items that we sell Disposable vapor( electronic cigarette) are classed as 'hazardous' by our shipping partners. We can deliver Hazmat items to 211 countries except these countries:
- Saudi Arabia
- United Arab Emirates
- South Korea